TERMS AND CONDITIONS
1. THE CARE OF YOUR PET
We will take every care of your pet while we are working and grooming. We use the latest washing equipment and have carefully selected all our grooming and washing products from leading trade suppliers who specialise in offering professional grooming products. After every completed washing session we will discuss the outcome with you to ensure that our service meets the needs of your pet. We will not take any fees from you until you have signed our “Satisfaction of Service” form.
2. OUR STAFF
Have all been picked because of our love of animals and desire to work with them full time. We have all had extensive practical and theoretical training and have demonstrated our efficiency and skill in dealing with both pets and owners. At all times we have the right to refuse to work with difficult dogs with behavioural problems, but will do everything within our knowledge to help your pets enjoy the process of being washed and groomed.
3. ENTERING THE VAN
Customers are welcome to enter the van if they so wish, however they do so at their own risk. DADW will not be held responsible for any accidents that may occur.
4. INSURANCE
At all times we have full Public Liability Insurance in the event of damage, accident or loss to your pet of our staff. Please ask for more details if necessary.
5. REFUSALS
At all times we have the right to refuse to work with animals with a history of aggression or illness or handling problems. We will always discuss our reasons with you but our groomers decision is final and given with full authority.